Saw this at Wynn’s:

Not funny if you’re a technician

Customer: I have problems printing in red.

Tech support: Do you have a color printer?

Customer: Aaaah, thank you.

This reminds me of something that really occurred actually. Someone was trying to print color out of a printer that does only monochrome printing. My previous company doesn’t load the printer with color cartridges and many people get confused when it says color printer and it prints out in monochrome.

Customer: Can’t get on the Internet.

Tech support: Are you sure you used the right password?

Customer: Yes, I’m sure. I saw my colleague do it.

Tech support: Can you tell me what the password was?

Customer: Five stars.

South Park: Stan fixes the internet

Okay okay, you know how to fix the internet? You just unplug and plug it back. Solves most problems and your technician probably would’ve tell you the same.

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Tech support: What anti-virus program do you use?

Customer: Netscape.

Tech support: That’s not an anti-virus program.

Customer: Oh sorry, Internet Explorer.

By the way, it turns out most users either don’t know that they have an anti-virus program or don’t know what anti-virus program. And to tell them to check their notification area is not an easy task too.

Windows Live OneCare status good

And yes, the above thing has a name. It’s called the notification area. It is never ever ever called the system tray. So please do not argue over it, thank you.

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